United Airlines to offer $10,000 to passengers asked to give up seats

United Airlines has pledged to increase maximum compensation for passengers asked to give up seats on overbooked flights to $10,000 (£7,760) and give staff extra training in response to the negative backlash after a passenger was violently dragged from his seat.

The US carrier also promised to reduce, but not eliminate, overbooking – the selling of more tickets than there are seats on the plane

The airline made the promises as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United did not say if ticket sales have dropped since the removal of Dr David Dao, 69, by three airport security officers, but the airline’s CEO Oscar Munoz said it had been damaging.

Mr Munoz said: “I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”

United had already announced that it will no longer call police to remove passengers from overbooked flights and will require airline crews travelling for work to check in soonerMr Munoz apologised again for the removal and his own initial response, in which he defended airline employees and called Dr Dao belligerent

United Airlines has pledged to increase maximum compensation for passengers asked to give up seats on overbooked flights to $10,000 (£7,760) and give staff extra training in response to the negative backlash after a passenger was violently dragged from his seat.

The US carrier also promised to reduce, but not eliminate, overbooking – the selling of more tickets than there are seats on the plane

The airline made the promises as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United did not say if ticket sales have dropped since the removal of Dr David Dao, 69, by three airport security officers, but the airline’s CEO Oscar Munoz said it had been damaging.

Mr Munoz said: “I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”

United had already announced that it will no longer call police to remove passengers from overbooked flights and will require airline crews travelling for work to check in soonerMr Munoz apologised again for the removal and his own initial response, in which he defended airline employees and called Dr Dao belligerent

United Airlines has pledged to increase maximum compensation for passengers asked to give up seats on overbooked flights to $10,000 (£7,760) and give staff extra training in response to the negative backlash after a passenger was violently dragged from his seat.

The US carrier also promised to reduce, but not eliminate, overbooking – the selling of more tickets than there are seats on the plane

The airline made the promises as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United did not say if ticket sales have dropped since the removal of Dr David Dao, 69, by three airport security officers, but the airline’s CEO Oscar Munoz said it had been damaging.

Mr Munoz said: “I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”

United had already announced that it will no longer call police to remove passengers from overbooked flights and will require airline crews travelling for work to check in soonerMr Munoz apologised again for the removal and his own initial response, in which he defended airline employees and called Dr Dao belligerent

United Airlines has pledged to increase maximum compensation for passengers asked to give up seats on overbooked flights to $10,000 (£7,760) and give staff extra training in response to the negative backlash after a passenger was violently dragged from his seat.

The US carrier also promised to reduce, but not eliminate, overbooking – the selling of more tickets than there are seats on the plane

The airline made the promises as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United did not say if ticket sales have dropped since the removal of Dr David Dao, 69, by three airport security officers, but the airline’s CEO Oscar Munoz said it had been damaging.

Mr Munoz said: “I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”

United had already announced that it will no longer call police to remove passengers from overbooked flights and will require airline crews travelling for work to check in soonerMr Munoz apologised again for the removal and his own initial response, in which he defended airline employees and called Dr Dao belligerent

United Airlines has pledged to increase maximum compensation for passengers asked to give up seats on overbooked flights to $10,000 (£7,760) and give staff extra training in response to the negative backlash after a passenger was violently dragged from his seat.

The US carrier also promised to reduce, but not eliminate, overbooking – the selling of more tickets than there are seats on the plane

The airline made the promises as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United did not say if ticket sales have dropped since the removal of Dr David Dao, 69, by three airport security officers, but the airline’s CEO Oscar Munoz said it had been damaging.

Mr Munoz said: “I breached public trust with this event and how we responded. People are upset, and I suspect that there are a lot of people potentially thinking of not flying us.”

United had already announced that it will no longer call police to remove passengers from overbooked flights and will require airline crews travelling for work to check in soonerMr Munoz apologised again for the removal and his own initial response, in which he defended airline employees and called Dr Dao belligerent

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