American Airlines passenger’s luggage run over by truck after being forced to gate-check
American Airlines passenger was forced to check her carry-on luggage at the gate — only to have it destroyed after it was seemingly run over by a truck.
The frustrated traveler went to pick up her suitcase from the baggage claim where she was informed that it had been “banged up,” she shared on Reddit.
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American Airlines passenger’s luggage run over by truck after being forced to gate-check
By Allie Griffin
Published Sep. 1, 2023
Updated Sep. 1, 2023, 8:34 a.m. ET
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An American Airlines passenger was forced to check her carry-on luggage at the gate — only to have it destroyed after it was seemingly run over by a truck.
The frustrated traveler went to pick up her suitcase from the baggage claim where she was informed that it had been “banged up,” she shared on Reddit.
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“However… it was actually mangled,” the passenger wrote. “Every non-clothing item was completely destroyed and all my clothes were filthy.”
The inside of the luggage, including clothes, shoes, and other items were covered in powder makeup that had been crushed and crumbled into dust, photos the traveler shared show.
“I didn’t know what to do, so I just started crying (silly, I know, but I was now in a strange city with literally nothing but my phone and a bunch of dirty clothes),” she shared.
The woman’s Invisalign retainer was also ruined in the crush and she said she was worried the airline wouldn’t cover the additional cost for the dentist visit needed to replace it.
She said a nice staffer at baggage claim helped her file a claim for the damaged goods and she was given a new carry-on — “but like … what the heck was I supposed to put in it??” she added.
Other Redditors recommended making a detailed bullet-point list of every item that was wrecked and its cost
