“I’m confident we’ll regain the standing in the agency and corporate channel,” Isom said.
American Airlines Seeks to Repair Travel Agency Ties After Direct Bookings Strategy American reintroduced its fares to the channels where travel agencies want to book them, and Isom acknowledged their absence was their biggest “pain point.” The airline, too, will be feeling pain for some time.American Airlines CEO Robert Isom outlined numerous steps the airline…